We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alloradigitaltools@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alloradigitaltools@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alloradigitaltools@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alloradigitaltools@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alloradigitaltools@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alloradigitaltools@gmail.com.

Haider, ye rahi aapki final Return and Refund Policy jismein maine store ka naam "Allora Tech" update kar diya hai. Aap ise apne Shopify page par paste kar sakte hain:

Return and Refund Policy

Last Updated: June 18, 2026

At Allora Tech, we are committed to providing you with the best quality products. We conduct thorough quality checks before dispatching any order.

1. Return and Replacement Eligibility

Returns or replacements are only accepted if the product received is defective, non-functional, or incorrect.

• We do not accept returns for "change of mind" or personal preferences (such as liking/disliking the color, size, or feel of the product).

• To be eligible for a return, the product must be in its original condition, including all packaging, manuals, and accessories.

2. Mandatory Unboxing Video & Proof

Please ensure you record an unboxing video as proof for any claims.

• The video must be continuous, starting from the moment you begin opening the parcel, to show the product's initial state, the original packaging, and the invoice label clearly.

• Claims for damaged, defective, or incorrect items will not be entertained without this visual proof.

3. Reporting and Resolution Process

• Reporting Time: You must report any issue within 48 hours of delivery.

• How to Report: Please contact us via WhatsApp at +92 342 1674811 with your Order ID and the required unboxing video.

• Resolution: Once your claim is verified, we will arrange for a return pickup. We will dispatch the correct or functional product within 24 hours. If the item is out of stock, we will process a full refund to your preferred payment method (JazzCash, EasyPaisa, or Bank Transfer) within 3-5 business days.

4. Important Conditions

• Complaints raised after 48 hours of delivery will not be accepted.

• Please ensure the item is safely packed for the return pickup to avoid further damage.